Privacy Policy

Compliance and Legal Framework Yatra Nepal strictly adheres to the Electronic Transaction Act (ETA) 2063 (2004) of Nepal, along with other applicable Nepalese laws, ensuring robust protection against cybercrimes and safeguarding user privacy and information security.

Our Commitment Yatra Nepal prioritizes the confidentiality and protection of your personal information. This privacy policy explains comprehensively how we gather, utilize, disclose, store, and protect your personal data. By providing your personal details, you explicitly consent to the terms outlined in this policy. We strongly encourage regular review of this document to remain informed of any updates. All modifications are effective immediately upon their posting on our official website.

Information We Collect About You We may collect personal information including, but not limited to:

• Full Name
• Email Address
• Mobile Number
• Payment Details (including Credit/Debit cards, bank transfers, e-wallets such as eSewa, Khalti)
• Residential or Billing Address
• Identification Documents (Passport, National ID, Driver’s License or other Government-issued documents)
• Special Requests and Preferences (e.g., room preferences, dietary requirements, accessibility needs)

Collection of this information occurs when you:

• Create an account or register with Yatra Nepal.
• Make bookings or purchase services through our platform.
• Subscribe to newsletters or promotional communications.
• Participate in surveys, feedback forms, or interact via live chat support.

Use and Disclosure of Your Personal Information Your personal information will be used for:

• Completing and managing your reservations and purchases.
• Providing customer support, including processing refunds and managing complaints.
• Fraud detection, security monitoring, and compliance with regulatory requirements.
• Analyzing user interactions to enhance website performance and user experience.
• Marketing and promotional communications provided you have consented to receive such information.
• Legal compliance, including responding to official requests from Nepalese government authorities and law enforcement.

Disclosure of your personal information is limited to:

• Hotel partners, airlines, and transportation providers to fulfill your bookings.
• Financial institutions and payment gateways to process transactions securely.
• Legal authorities when required by Nepalese law or regulatory mandates.

Cookies and Website Analytics We use cookies and similar technologies to:

• Enhance website navigation and user experience.
• Remember login details and user preferences for personalized interactions.
• Gather analytical data such as visit duration, page interactions, browser type, and device information to improve service delivery.

You can manage cookie preferences through your browser settings; however, please note that disabling cookies may restrict some functionalities of our website.

Storage and Security of Personal Information Yatra Nepal employs stringent measures to safeguard your data from misuse, unauthorized access, loss, or alteration, including:

• SSL encryption for secure data transmission.
• Advanced cybersecurity protocols and firewalls.
• Regular monitoring and auditing of security measures.
• Restricted access controls to personal data within our organization.

We advise you to maintain confidentiality of your login credentials and always log out from shared or public devices.

International Data Transfers For service provision purposes, your personal information may occasionally be shared with international partners outside Nepal. These partners may not be subject to the same privacy regulations as in Nepal, but Yatra Nepal ensures appropriate safeguards and agreements are in place to protect your data.

Third-Party Websites Our website includes external links to third-party websites or services. We strongly advise you to review the privacy policies of these external websites, as Yatra Nepal bears no responsibility for their privacy practices or content.

Accessing, Updating, and Deleting Your Information You are entitled to access, correct, or request deletion of your personal information:

• You can directly access and update your profile information through your account settings.
• Requests for data deletion can be made by contacting us via email at privacy@yatranepal.com. Please understand that deleting your information might restrict our ability to provide ongoing or future services.

Complaints and Dispute Resolution Yatra Nepal is committed to addressing and resolving any privacy-related concerns swiftly and effectively. For any questions, issues, or complaints regarding privacy or data handling practices, please contact us at:

• Email: support@yatranepal.com.np
• Phone: +977-9841251215

Our customer support team will work promptly to resolve your concerns.

Policy Updates Yatra Nepal reserves the right to amend or update this privacy policy periodically. Any significant updates will be clearly notified on our website, and the updated policy will be immediately effective upon posting.